PART A. WHAT BKF ISBKF is a paid, one-to-one online coaching service.We call our coaches “Friends” because the service is warm, personal, encouraging, and on your side. But this is still a professional coaching relationship, not a personal friendship.Your Friend may use conversation, questions, reflection, planning, accountability, encouragement and practical coaching tools to help you get clear and take action.BKF is not:• Therapy, counselling, psychology or psychiatric care.• Medical, health or nutrition advice.• Legal, financial, tax, investment or business advice.• A crisis or emergency service.• A promise that you will achieve a particular result.Your Friend may challenge your thinking, point out gaps between your values and actions, and help you think through decisions.You remain responsible for your own choices, actions, relationships, money, health, safety and life.If you are in immediate danger, feel unsafe, think you may harm yourself or someone else, or need urgent medical or mental-health support, do not rely on BKF. Contact local emergency services, a crisis service, a doctor or another qualified professional.

PART B. HOW YOUR BKF SERVICE WORKSThe booking page, checkout page or written Friendship invitation will explain the service you are buying, including the price, currency, package length and what is included.GET CLEAR CONVOA Get Clear Convo is a private, 30-minute online coaching conversation.It is designed to help you:• Identify what is most motivating you right now.• Get clearer on what is not working.• Identify your next best step.• See whether BKF feels like the right fit.A Get Clear Convo does not guarantee an invitation into a Friendship package.10-DAY FRIENDSHIPA 10-Day Friendship begins on Day 1 and runs for 10 consecutive calendar days.It includes:• A 60-minute Kick-Off Conversation on Day 1.• Private messaging support through an agreed method, such as text, email or voice note.• The ability to request or book available live conversations through your private booking link.• Up to 30 minutes of your Friend’s support time per calendar day, unless your invitation says otherwise.The 60-minute Kick-Off Conversation is separate from the daily 30-minute support allowance unless your invitation says otherwise.Your Friend’s support time includes time spent reading messages, listening to voice notes, replying, preparing for conversations and speaking with you live.Your Friend will check for messages at least once on each calendar day of your active Friendship package.Your booking confirmation or Friendship invitation will state the time zone that applies to your package.LONGER FRIENDSHIPSLonger Friendship packages, including Keep Momentum packages, are offered by invitation.Your invitation will explain:• How long the Friendship lasts.• What support is included.• How live conversations work.• The price.• Any extra conditions that apply.WHAT “24/7 ACCESS” MEANSYou can send a message or use your private booking link at any hour.That does not mean your Friend is awake, online or available to reply immediately at all hours.Your Friend’s responsibility is to check messages at least once each calendar day during your active Friendship package and respond to messages connected to your agreed goal.BKF is not an emergency, overnight or instant-response service.FRIENDSHIP DAYS ARE “USE IT OR LOSE IT”Friendship packages run for consecutive calendar days.You can use each day to send messages, receive support or book an available conversation.If you do not use a day, it still counts as part of your package.Unused days, unused daily support time and unused conversations do not automatically move to the end of the package.If your Friend needs to be unavailable during your Friendship, we will tell you and arrange a fair solution.BKF may agree to an extension where there is a genuine reason outside your control.

PART C. BOOKINGS, PAYMENTS, CANCELLATIONS AND REFUNDSBOOKINGS AND LIVE CONVERSATIONSPlease arrive on time for live conversations.If you arrive late, that time comes out of your booked session.If you have not joined within 15 minutes of the scheduled start time, BKF may treat the session as missed and it may count as used.Please give at least 24 hours’ notice where possible if you need to reschedule.A late cancellation or missed booking may count as used. We will consider genuine emergencies fairly.If your Friend needs to cancel or reschedule, we will offer another suitable time or another fair solution for the part of the service we could not provide.You are responsible for having a private place, a suitable device and a reliable internet or phone connection for live conversations.If a serious technical problem interrupts a conversation, we will try a reasonable backup option, such as phone, voice notes or rescheduling unused time.PAYMENTYou must pay before receiving a paid BKF service unless we agree otherwise in writing.The price and currency shown at checkout are the price due for your BKF service, unless checkout clearly says another charge will apply.Your bank, card provider or payment provider may charge currency-conversion or transaction fees. Those fees are outside BKF’s control.REFUNDS AND CANCELLATION RIGHTSBecause BKF reserves professional coaching time specifically for you, we generally do not provide refunds for:• Changing your mind after your service has started.• Unused days in a Friendship package.• Unused support time.• Late cancellations.• Missed bookings.However, this does not remove rights you may have under laws that apply where you live.Some countries give consumers a cooling-off or cancellation period for services bought online. Where this applies, we will provide the information and choices required by law before your service begins.Where you ask BKF to begin your service during a cancellation period, we may ask you to give separate, clear permission for that. You may need to pay for the part of the service already provided if you later cancel.If BKF does not provide the service with reasonable care and skill, or does not deliver a major part of what you paid for, you may be entitled to a remedy under Australian law or the mandatory consumer laws that apply where you live.To cancel under a legal cancellation right, contact BKF through the Contact page at bestkindafriend.com and include:• Your full name.• The email address or phone number used to book.• The service you purchased.• The date you booked.• A clear statement that you wish to cancel.For example:“I wish to cancel my BKF service purchased on [date]. My name is [name] and my booking contact is [email address or phone number].”

PART D. SAFETY, RESPECT AND CONFIDENTIALITYYOUR RESPONSIBILITIESTo create a useful, safe and respectful coaching relationship, you agree to:• Be honest to the best of your ability.• Tell your Friend if a question, topic or approach does not feel right for you.• Treat your Friend respectfully.• Not threaten, harass, abuse, stalk, impersonate or deliberately mislead anyone.• Not use BKF for illegal activity.• Not share another person’s private information without their permission.• Not record, publish or share a BKF conversation without everyone’s clear permission.BKF may pause or end a service where safety, respect, non-payment, serious misuse or another major issue makes it unreasonable to continue.Where possible, we will explain why.If BKF ends a service for a reason not caused by you, we will provide a fair solution for any unused paid part of the service.If you choose to end a Friendship early, unused days and unused support generally do not become refundable or transferable.CONFIDENTIALITYBKF treats your coaching conversations as private.We will not share your coaching information unless:• You ask us to.• It is reasonably necessary to provide your service.• The law requires it.• We reasonably believe this is necessary to reduce a serious risk of harm.• We need to respond to a valid legal request.We will not record a live coaching conversation without telling you and getting your clear permission.BKF MATERIALSThe BKF name, logo, website, videos, writing, graphics, exercises, coaching tools and other materials belong to BKF or are used with permission.You may use them for your own personal use.You may not copy, sell, publish, alter or use BKF materials commercially without our written permission.

PART E. PRIVACY NOTICE: HOW WE HANDLE YOUR INFORMATIONThis is BKF’s Privacy Notice.It explains what personal information we collect, why we collect it, how we use it, who may receive it, how long we keep it and what choices you have.WHO HANDLES YOUR INFORMATIONConvosique Pty Ltd trading as Best Kinda Friend™ is responsible for the personal information BKF collects and handles.For a privacy question, request to see or correct your information, or privacy complaint, contact BKF through the Contact page at bestkindafriend.com.Start your message with the words:PRIVACY QUESTIONPRIVACY REQUESTorPRIVACY COMPLAINTINFORMATION WE MAY COLLECTWe collect information needed to run BKF and provide your coaching service.This may include:• Your name, email address, phone number, country and time zone.• Booking and appointment details.• Payment and transaction information.• Messages, voice notes, emails and information you choose to share during coaching.• Your goals, decisions, reflections and progress.• Information you provide in forms or surveys.• Records of contact with BKF.• Basic technical information connected to your use of the BKF website, booking tools or other services.We usually collect this information directly from you.We may also receive limited information from the booking, payment, website, messaging or video-call providers you choose to use with BKF.SENSITIVE INFORMATIONCoaching conversations can include sensitive personal information, such as information about your health, relationships, beliefs, work, finances, sexuality, family or personal history.You decide what to share.Please do not send highly sensitive information unless you genuinely want BKF to use it in your coaching.Where the law requires us to have your explicit permission before using sensitive information, we will ask for it separately.You can withdraw that permission at any time. This will not affect information already used lawfully, and it may mean we cannot continue discussing that topic as part of your coaching.WHY WE USE YOUR INFORMATIONWe use personal information to:• Provide coaching and customer support.• Book and manage appointments.• Process payments.• Communicate with you about your service.• Help match you with an appropriate Friend.• Keep business, payment, tax and service records.• Improve BKF services and website experience.• Protect BKF, our Friends and clients from fraud, misuse or safety risks.• Comply with legal obligations.• Send updates or marketing where you have agreed to receive them or where the law allows it.Where privacy laws require us to explain our legal reason for using information, we generally rely on one or more of these reasons:• We need the information to provide the service you asked for.• We need it to meet a legal obligation.• We have a legitimate business reason, such as keeping BKF safe, preventing misuse, maintaining records or improving our service.• You have given us permission.WHO MAY RECEIVE YOUR INFORMATIONWe do not sell, rent or trade your personal information.We may share information only when reasonably necessary with:• The Friend providing your coaching.• Trusted providers that help us run BKF.• Professional advisers, such as accountants, insurers or lawyers, where necessary.• Government authorities, regulators, courts or law-enforcement agencies where required by law.• Emergency services or relevant people where we reasonably believe this is necessary to reduce a serious risk of harm.We will not use your private coaching messages, voice notes or personal story in marketing or testimonials without your clear permission.HOW LONG WE KEEP INFORMATIONWe keep information only for as long as we reasonably need it to provide services, maintain records, meet legal obligations, manage safety concerns or resolve disputes.Our usual approach is:• Coaching notes and BKF-held coaching records: up to 24 months after your active service ends.• General enquiries and booking records: up to 24 months after your last contact with us.• Payment, invoice, tax and accounting records: for the period required by law.• Information connected to a legal, safety, fraud or complaint matter: for as long as reasonably necessary.Deleting information from BKF’s own records does not automatically delete copies held in your own account, device or a third-party app.KEEPING INFORMATION SECUREWe take reasonable steps to protect personal information we hold from misuse, loss, unauthorised access, changes or disclosure.No online system is perfectly secure.You are also responsible for protecting your own devices, passwords, email account and messaging apps.Please do not send passwords, banking logins, identity documents or other highly sensitive information through a messaging app.MARKETING AND COOKIESWe may send news, offers, updates or helpful BKF content where you have agreed to receive it or where the law allows us to do so.You can unsubscribe from marketing at any time.You will still receive essential service messages, such as booking confirmations, payment receipts or updates about an active Friendship package.The BKF website or service providers may use cookies or similar technology to keep services working, remember preferences or understand how people use the website. Where the law requires permission for non-essential cookies, we will ask for it.

PART F. THIRD-PARTY APPS, MESSAGING AND OVERSEAS DATABKF may use third-party services to operate parts of the business.These may include:• Carrd for the website.• Calendly for booking.• WhatsApp, where you and your Friend agree to use it for private messaging or voice notes.• Payment providers.• Email providers.• Video-call providers.• Cloud-storage, accounting, security or other business-management providers.YOUR CHOICE TO USE THIRD-PARTY APPSA third-party app is not a BKF app.When you use WhatsApp, Calendly, a payment provider, email provider, video-call provider or another external service, you are also using that company’s service.That company controls its own:• Terms of service.• Privacy policy.• Account rules.• Security settings.• Technical systems.• Outages and downtime.• Notification settings.• Data practices.• Service changes.You are responsible for:• Deciding whether you want to use that app.• Creating and maintaining your own account.• Reading that company’s terms and privacy policy.• Deciding what information you choose to share through that app.• Protecting your own device, password and account settings.• Checking whether the app feels suitable for the information you want to share.If you do not want to use a suggested messaging or booking app, tell BKF before buying a Friendship package. We will tell you whether a practical alternative is available.WHAT BKF DOES AND DOES NOT CONTROLBKF chooses service providers with care and takes reasonable steps to protect information within our control.However, BKF does not own or control third-party apps or services.To the extent allowed by law, BKF is not responsible for the independent acts, failures, systems, policies, outages, security incidents, service changes, lost messages, delayed notifications, advertising, tracking or account decisions of a third-party provider.This includes situations such as:• WhatsApp or another app being unavailable.• An external app delaying or failing to deliver a message.• A third-party company changing its privacy policy or account rules.• Your account being compromised because of a shared device, weak password, lost phone or compromised email account.• An external provider closing or restricting your account.Nothing in this section removes any legal responsibility BKF has for our own collection, use, storage or disclosure of personal information.OVERSEAS INFORMATION HANDLINGBKF is based in Australia.Your personal information may be stored, accessed or processed in Australia and in other countries where BKF or our third-party providers operate.Privacy laws in other countries may differ from the laws where you live.Before you choose to use a third-party provider, you can read that provider’s privacy policy to understand where and how it handles information.

PART G. INTERNATIONAL CLIENTS, YOUR RIGHTS AND GETTING HELPBKF is operated from Queensland, Australia and may provide services to clients in other countries.These Terms are governed by the laws of Queensland, Australia, unless the laws of the country where you live give you rights that cannot legally be excluded or limited.Nothing in these Terms or this Privacy Notice is intended to take away mandatory consumer, privacy or other legal rights you may have where you live.Depending on where you live, you may have the right to:• Ask what personal information we hold about you.• Ask us to correct inaccurate information.• Ask us to delete information where the law allows.• Ask us to limit how we use information.• Object to certain uses of information.• Withdraw permission where we rely on your permission.• Ask for a portable copy of some information.• Complain to a privacy regulator.To make a privacy request, use the Contact page at bestkindafriend.com and start your message with PRIVACY REQUEST.We may need to confirm your identity before responding.We will respond within the time required by the laws that apply to you.If a law requires BKF to appoint a privacy representative in your country or region, we will publish that representative’s contact details on this page.If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve it fairly.You may also have the right to complain to the privacy regulator in the country where you live. Australian clients may be able to complain to the Office of the Australian Information Commissioner.Your booking confirmation, any written Friendship invitation and these Terms form the agreement between you and BKF for the service you buy.If one part of these Terms cannot be enforced, the rest will still apply.CHANGES TO THIS PAGEWe may update these Terms of Service and Privacy Notice as needed.The newest version will always show its “Last updated” date at the top of this page.Changes will apply to all bookings made starting on the date of "Last updated."If we make a major change that affects an active Friendship package, we will notify you.